Outside Insights

Fast Casual, Fast Food, Menu Innovations, News, Outside Insights, Story

Is Your Restaurant Ready to Optimize Menu Communications?

Whether your menu communications are menuboards, kiosks, web-based, or mobile app, we all know that menu communications should be well-executed (attractively designed, easy to read, informative). That’s a given. And while these basics are very important, they don’t make the difference between getting improved results and getting superior business results. It’s critical that you first […]

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Fast Casual, Fast Food, News, Outside Insights, Story, Technology

How Restaurant Automation Turns Drama into Calm

Chaos in hospitality is expensive. Not just in rising labour costs or wasted hours, but in missed revenue, reputational damage and the silent loss of loyalty that operators never fully measure. Across hospitality, pressure is rising from every direction. Staff shortages remain persistent, costs continue to climb and guests now expect instant responses as standard. […]

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Fast Casual, Fast Food, News, Outside Insights, Story, Technology

PAR Technology CEO Savneet Singh Makes 5 Bold, Measurable Predictions for Restaurant Tech

Prediction markets do not allow for hedged bets. On Kalshi or Polymarket, you cannot say “AI will transform the restaurant industry” and call it a prediction. Predictions should be direct, measurable, and a bit spicy. That kind of accountability has been on my mind, and it changed how I approached this piece, including when I […]

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Fast Casual, Fast Food, News, Outside Insights, Story

How Chipotle Turned Protein Into a PR Strategy

Being healthy and fit is having a moment, and the fast-food industry has noticed. Nobody is letting this cultural trend pass them by, least of all the brand that has long positioned itself as the healthier option. CARMA has been monitoring Chipotle’s media strategy, and over the past several months, one theme has dominated: protein. […]

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Fast Casual, Menu Innovations, News, Outside Insights, Story

Why Food Should Give You Life: A Call to Action from gusto! CEO Nate Hybl

Atlanta knows how to eat. From Buford Highway to Buckhead, this city has built a food culture that rivals any in the country. We celebrate our chefs, export our cuisine, and take genuine pride in what comes out of our kitchens. But there is something we are not talking about honestly. The food most Atlantans […]

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Fast Casual, Fast Food, News, Outside Insights, Story, Technology

Why Most Restaurant AI Investments Fail to Deliver ROI

AI adoption in foodservice is accelerating. Operators are evaluating AI chatbots, predictive tools, recommendation engines, and automated ordering systems. The problem is not a lack of innovation. It is a lack of operational clarity. Many restaurants invest in AI. Fewer see consistent ROI. The reason is straightforward: AI layered on top of fragmented systems rarely […]

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Fast Casual, Fast Food, News, Outside Insights, Story

How Restaurants Can Use AI to Engage Guests and Control Costs

The fast-food industry has been described as “one of the most fiercely contested business landscapes in the world.” With customers increasingly searching for value, franchise owners are always on the lookout for tools to control costs and increase customer engagement. Artificial intelligence (AI) is already providing ways to accomplish those aims, and its impact is […]

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Fast Casual, Fast Food, News, Outside Insights, Story

How Neighborhood Presence Creates Loyal Restaurant Customers

There’s a taco stand that sets up at the same farmers’ market every Saturday morning. No app, no loyalty program, and no digital ad spend to speak of. Just a familiar tent, a handwritten menu on a sandwich board, and staff wearing the same green aprons week after week. The line is reliably long because […]

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Fast Casual, Fast Food, Food Safety, News, Outside Insights, Story

Why Smart QSR Brands Are Turning Food Safety into a Growth Strategy

The quick-service restaurant industry continues to move at an unprecedented pace. Digital ordering, delivery platforms, labor challenges, and rising consumer expectations are reshaping how brands operate. At the same time, operators are managing increasingly complex, multi-unit environments. In this high-pressure landscape, every operational weakness is amplified. Yet one of the most critical areas of restaurant […]

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News, Outside Insights, Story

Stop Throwing Profits in the Trash: 7 Ways to Reduce Food Waste

Food waste costs restaurants a lot of money. Modern quick-service restaurants (QSRs) need to adopt a comprehensive food waste reduction strategy to enhance efficiency, brand reputation and financial health. However, professionals face unique challenges, involving speed and volume of orders. Solutions should be simple to avoid operational slowdowns. Controlling discarded food requires complete commitment from […]

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