Employee Management

Employee Management, Fast Casual, Fast Food, News, Outside Insights, Story

Candidate Ghosting Isn’t a Character Issue. Here are a Few Fixes to Prevent it

If you’re a recruiter or part of the Talen Acquisition Team in a Restaurant/Hospitality setting for more than five minutes, you’ve lived this: you finally get someone to commit to a time, you think the week is trending the right way, and then the person evaporates. No call. No “sorry.” Not even the courtesy of […]

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Emerging Concepts, Employee Management, Fast Casual, News, Operations

Chili Shack Names Elizabeth Orona COO

On the heels of announcing plans to grow its national footprint via franchising, Chili Shack—the popular Denver-based restaurant chain known for its Mexican-American fare smothered in green chili—has expanded its senior leadership team with the addition of Elizabeth Orona as Chief Operating Officer. At Chili Shack, Orona will oversee all employees, operational growth, innovation, and franchise […]

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Employee Management, News

Hyde Park Hospitality Promotes Cortez Carter to President

Hyde Park Hospitality (HPH) is proud to announce the promotion of Cortez A. Carter from Executive Vice President to President. Founder Marc B. Brooks will continue in his role as Chief Executive Officer. Mr. Carter brings more than 30 years of executive leadership experience spanning aviation, commercial banking, municipal finance, and real estate development. A […]

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Burgers, Employee Management, Fast Casual, Marketing & Promotions, News

Farmer Boys Names Mark Hardison CMO

Farmer Boys, the fast-casual restaurant chain with more than 100 locations across California, Nevada, and Arizona, has appointed seasoned restaurant marketing executive Mark Hardison as its new Chief Marketing Officer. In this role, Hardison will lead the next phase of Farmer Boys’ brand growth by elevating the company’s market positioning and deepening guest engagement through […]

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Burgers, Employee Management, Fast Food, Marketing & Promotions, News

McDonald’s Launches ‘First Job Confessional’ Campaign to Celebrate Early Career Skills

Let’s be real: first jobs don’t get the credit they deserve. Even if it didn’t make your resume or LinkedIn, that first gig gave you skills that helped build your career. Babysitting three picky eaters? Problem-solving unlocked. Taking orders during the lunch rush? Teamwork leveled up. And turns out, those are the exact skills employers are […]

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Employee Management, News, Outside Insights, Story

Why Candidate Ghosting in Restaurants is Usually a Process Issue, Not a People Issue

Candidate ghosting has become one of the most frustrating challenges in quick-service restaurant hiring. Operators regularly report applicants failing to show up for interviews, disappearing after promising conversations, or accepting an offer only to never return. It is easy to conclude that today’s workforce is unreliable or disengaged. In reality, ghosting is rarely about work […]

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Emerging Concepts, Employee Management, Fast Casual, Fast Food, News, Story

Submissions Open for QSR 2026’s Young Leaders to Watch

Here at QSR, we’ve recognized the up-and-comers defining the next generation of industry leadership since 2019. And now, it’s time to find the next class. QSR is officially accepting submissions for the 2026 Young Leaders to Watch, particularly searching for those visionaries who are redefining the landscape and setting a new bar to follow. To […]

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Employee Management, Franchising, News, Women in Restaurant Leadership

FranNet Names Amanda Duplantis President

FranNet, a multinational franchise consultancy firm with decades of experience guiding entrepreneurs into franchise business ownership, announced the appointment of Amanda Duplantis as President. Duplantis will lead day-to-day operations and execution across the organization, working closely with FranNet’s leadership team, franchise owners, and Board of Directors to support long-term growth and operational excellence. Duplantis has […]

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