Employee Management

Employee Management, Fast Casual, Fast Food, Franchising, Growth, News, Technology

GoTo Foods Names Biplav Misra Chief Digital Officer and Taitana Lambert Chief Development Officer

GoTo Foods, the Atlanta-based enterprise behind seven iconic foodservice brands, today announced two strategic executive appointments: Biplav Misra as Chief Digital Officer and Tatiana Lambert as Chief Development Officer. The appointments are designed to accelerate growth by enhancing guest experience, strengthening franchisee returns and improving unit-level economics across its portfolio. Biplav Misra as Chief Digital OfficerGoTo Foods welcomes Misra […]

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Beverage, Employee Management, Growth, News

Ziggi’s Coffee Hires Darren Spicer and Betsy Hamm to Support Expansion Goals

Ziggi’s Coffee is entering its next phase of growth, bringing on QSR industry veterans Darren Spicer and Betsy Hamm to support the brand’s continued expansion.  As the company celebrates 10 years of franchising in 2026, Ziggi’s is building on more than 20 years as a brand, focusing on scaling with intention by investing in the […]

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Employee Management, Fast Food, News, Story

Starbucks, as Transformation Continues, Introduces Incentive Program for Employees

Starbucks’ latest swing in its turnaround will center on employees. The chain on Thursday announced a fresh incentive rewards program built around creating more opportunities for hourly workers, the company said and giving them a chance to share in its ongoing transformation. Starbucks expects the program to “further strengthen alignment between incentives and the metrics […]

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Employee Management, Fast Casual, News

Zaxbys Names Mike Dixon CFO

Saucy chicken chain Zaxbys announced the appointment of Michael Dixon as its new Chief Financial Officer beginning March 30. Dixon will serve as a key member of Zaxbys executive leadership team reporting to Bernard Acoca, Chief Executive Officer at Zaxbys and guiding Zaxbys through the company’s nationwide expansion. “Mike’s demonstrated success in accelerating and scaling […]

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Burgers, Employee Management, Fast Food, Marketing & Promotions, News

Jack in the Box Names Katelyn Zborowski CMO

Jack in the Box Inc. announced that it has appointed Katelyn Zborowski as the Company’s new Chief Marketing Officer, effective today. Zborowski will lead the Company’s marketing strategy, with a focus on driving demand through innovation, delivering profitable value, and bringing Jack’s Way to life across the brand. Zborowski is a consumer-led marketing executive with […]

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Employee Management, Fast Casual, Franchising, News

16 Handles Hires Patti Carr as VP of Operations and Donna Coupe as VP of Training

16 Handles, the upscale frozen yogurt and dessert franchise known for its modern design and viral flavors, has named Patti Carr as its new Vice President of Operations and Donna Coupe as its new Vice President of Training. The new hires come at a pivotal moment for the brand, following its highest-growth year to date in 2025 and building on multiple franchise […]

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Employee Management, Fast Casual, Growth, Marketing & Promotions, News, Women in Restaurant Leadership

Chicken Salad Chick Names Jill Thomas CMO

Chicken Salad Chick, the nation’s only fast-casual chicken salad restaurant concept, announced the appointment of Jill Thomas as Chief Marketing Officer. Thomas brings more than 20 years of experience leading brand, digital, and growth strategies across the consumer, sports, and retail sectors. In her new role, Thomas will lead all brand and marketing functions, overseeing national […]

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Employee Management, Fast Casual, Franchising, Growth, News

Bonchon Hires Blas Escarcega as Chief Development Officer

Bonchon, the globally celebrated Korean fried chicken brand known for its hand-battered, double-fried method and signature sauces, today announced that Blas Escarcega has joined the company as Chief Development Officer. In this role, Escarcega will lead all aspects of franchise development in the United States, including market planning, franchise recruitment, site selection, and new restaurant […]

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Employee Management, Fast Food, Franchising, News, Story

How a Legacy McDonald’s Franchisee is Navigating an Evolving Labor Market

One of Leigh Chamness’ earliest memories came in kindergarten, when she stared through the bus window and saw a giant Ronald McDonald behind her house. Her mother was washing it down for a corporate event, and the bus erupted. McDonald’s being a part of her childhood was hardly a one-off afternoon, though. Chamness’ mother was […]

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Employee Management, Fast Casual, News, Operations, Sandwiches, Women in Restaurant Leadership

Big Dave’s Cheesesteaks Hires Shawna Snyder as COO

Big Dave’s Cheesesteaks has appointed seasoned restaurant executive Shawna Snyder as Chief Operating Officer, reinforcing the brand’s commitment to disciplined expansion and operational excellence amid its recent national supply partnerships with Amoroso’s Baking Company and Philly’s Best Steak Company.  Shawna will oversee national growth strategy, operational systems, and expansion initiatives, bringing an operator-first mindset; focused […]

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